Define the number of days used as the date of applying for a refund minus the date of successful processing of the order. When the number of days used is less than 15 days, we will perform an unconditional full refund.
When the number of days of use is greater than or equal to 15 days and less than or equal to 30 days, we perform an unconditional partial refund, and the refund amount is determined by the following formula:
Refund amount = total order amount * (subscription days-usage days) / subscription days
When the number of days used is greater than 30 days, no refund will be issued unless there is a valid reason.
We are not responsible for any direct or indirect losses caused by the suspension of service operations due to refunds.
If you have any questions about the refund policy, please contact us at support@livencoder.com.